Aliya's Digital Resume

Curriculum Vitae

Work History

September 2025 – Present, Mediafy

Client Support Specialist
  • Provide administrative and client support for Google Business accounts, maintaining accurate records and ensuring timely service resolutions.
  • Coordinate internal communication and project tracking to ensure client satisfaction and process efficiency.
  • Support digital visibility and community outreach through business listing optimization and content management.

July 2023 – November 2025, Fayette Cares

Communications and Development Coordinator
  • Strategically cultivated and maintained relationships with community partners, sponsors, vendors, and external stakeholders to support organizational programs and events
  • Serve as first point of contact for community partners, ensuring clear communication ensuring a professional and welcoming experience.
  • Provide on-site event leadership during fundraising events, anticipating needs, addressing issues in real time, and ensuring consistent, high-quality experience for partners and participants
  • Plan, coordinate, and execute large-scale events with 200-500+ attendees, managing timelines, workflows, logistics, vendors, volunteers, and on-site operations
  • Coordinate meetings, events, and scheduling across departments.
  • Built and distributed organization-wide email campaigns (newsletters, fundraising appeals, volunteer outreach, event communications).
  • Coach, collaborate, and present organizational outreach presentations to external stakeholders to garner support for organization mission, fundraising events, and programs
  • Managed and updated the organization’s website (WordPress), building event pages, impact features, volunteer resources, and landing pages optimized for donor engagement and accessibility.
  • Produced digital content including articles, donor stories, blog-style features, and campaign updates that supported fundraising and community outreach.
  • Utilize CRM and digital platforms to track engagement, manage outreach, and support reporting on participation and outcomes
  • Managed and updated the organization’s website (WordPress), building event pages, impact features, volunteer resources, and landing pages optimized for donor engagement and accessibility.
  • Produced digital content including articles, donor stories, blog-style features, and campaign updates that supported fundraising and community outreach.
  • Created branded graphics and visual assets using Canva and Adobe tools to support development, stewardship, and events.

October 2021 – January 2023, Fresh Market

Assistant Guest Service Manager
  • Lead daily front-end operations in a fast-paced retail environment, ensuring excellent customer service
  • Trained and mentored team members to support service standards, teamwork, and professional development
  • Maintained an average customer satisfaction score above 90% for 6 quarters, reflecting consistent service excellence
  • Supported employee scheduling, performance feedback, and onboarding for new team members
  • Strengthened communication, leadership, and operations skills in a high volume, service driven setting
  • Handled guest concerns with professionalism, empathy, and conflict resolution skills

January 2021 – May 2021, Rockwell American

Customer Service Specialist
  • Process customer order requests at warehouse for trailer parts either by phone, email, or fax
  • Inform internal stakeholders on price increases and open order-status updates 
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and order filing
  • Enter, modify, and review orders for shipping and apply appropriate shipping costs associated with freight and UPS in automated order systems (TMS and WDS systems)
  • Maintain working knowledge of Rockwell American products and assist customers in the order process
  • Ensure shipping cost per order with accuracy using mathematical equations and arithmetic 
  • Generate sales by conducting effective follow up on the phone & through email

December 2020 – March 2020, A Gift Inside

Administrative Assistant
  • Print and sort customer orders from multiple vendor administrative sites to be distributed to the appropriate departments
  • Keep an electronic record of all lot tags and order returns by entering data into appropriate spreadsheets for future recall
  • Communicate via email with vendors or different company branches on any specific order changes, cancellations, or replacements
  • Screen telephone calls and visitors, deciding who can be redirected to subordinate managers or to others offices.
  • Maintain several organized filing systems on vendor order directories
  • Instruct temporary employee groups of 4-6 individuals during seasonal rushes on company procedure, order procurement, and order organization for warehouse production 
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and order filing

Skills

  • Executive & Personal Assistant Support
  • High-Profile Event Coordination
  • On-Site Logistics & Run-of-Show Management
  • Anticipating Needs & Quick Problem-Solving
  • Professional Public Presence
  • Confidentiality & Discretion
  • Staff, Volunteer & Vendor Coordination
  • Schedule Management & Real-Time Adjustments
  • Strong Interpersonal & Cross-Team Communication
  • Crisis-Response Calmness
  • Google Workspace, Smartphones, Calendar, Gmail
  • Social Media Marketing & Analytics (Facebook, Instagram, LinkedIn, Hootsuite)
  • Project Management & Timeline Coordination
  • Cross-Organizational Collaboration
  • Marketing & Outreach Strategy
  • Coaching and Leading
  • Content Creation (Canva, Adobe InDesign, Illustrator, Photoshop)
  • Website Management & SEO (WordPress, Google Analytics)
  • Donor & Community Engagement Campaigns (Mailchimp, GiveSmart CRM)
  • Event Promotion, Coverage, and Post-Event Recaps
  • Microsoft Office Suite | Google Workspace | Zoom | Teams